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Jeroen

I think the word 'harm' as in "... (I) don’t think Google is out to harm people ..." is what makes this all so dubious.
Is collecting the information alone harmful? Is targetting you with ads matching your profile across services harmful? Is even spyware by itself harmful?

I think practically, no. I wouldn't sleep a minute less. But from a bigger perspective, it is. Why would I allow some company to target me with information that goes beyond group generalisation and in fact becomes very personal?

Google's ad strategy shows it is very succesful financially, so I'm not surprised they are trying to push it a little more. Looking at the line of products with GMail, it all makes sense. It is where the money is, but whether people should accept this remains questionable to me.

Watson

One could argue that user acceptance shows that collecting data isn't harmful in and of itself. However there is potential for collecting data to be harmful should that data fall into the wrong hands.

When bank records are stonlen and criminals steal people's identities they are causing harm. The existence of the bank records enable this. Did the bank participate in harming its customers? Maybe.

But in the bank record case the records are necessary to deliver banking services. My point is that for the current services being delivered in search, this level of record-keeping just isn't necessary.

So why even go there?

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  • Jay Budzik, Ph.D., is CTO of MediaRiver and coinventor of the contextual search technology powering ClickSurge. This blog talks about search, AI, and the media experiences that emerge from these basic technologies. More on Dr. Jay...

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